Returns & Exchanges

Due to the consumable nature of our products, 5-hour ENERGY can only accept returns for unopened, original packaging within 30 days of purchase. We are committed to your satisfaction and will replace any items damaged during transit immediately.

1

Verify Eligibility

Ensure your product is unopened, in its original shrink-wrapped packaging, and was purchased directly from our official online store within the last 30 days.

2

Contact Support

Email our customer service team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number and shipping instructions.

3

Pack and Ship

Securely pack the items in a sturdy box, clearly mark the RMA number on the outside, and ship the package to our designated fulfillment center using a trackable service.

4

Refund Processing

Once our warehouse inspects the returned goods, we will issue a refund to your original payment method within 7-10 business days, excluding original shipping costs.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing